Frequently Ask Questions (FAQ)
Silver Pearl is a premium silver jewellery brand offering exquisite designs that combine elegance, craftsmanship, and timeless beauty.
We currently operate at 5 locations Across India and we are expanding. You can find detailed addresses on our website under the “Store Locator” section.
Yes, all our jewellery is made from genuine 92.5 sterling silver with AAA+ Graded stone and comes with an authenticity certificate.
Orders and Shipping
You can place an order through our website, WhatsApp, Associated Social Media Channel or by visiting any of our stores Across India.
Shipping is free for orders above â‚ą999. below â‚ą999 orders, a Shipping fee applies.
Delivery usually takes 3–7 business days OR depending on your location.
No, Currently we do not ship internationally! Coming Soon
Returns, Refunds, and Exchanges
Yes, returns and exchanges are accepted within 7 days of delivery, provided the product is unused and in its original condition. Please check our Return Policy for more details.
Refunds are processed within 10 Business Days after we receive and inspect the returned item.
In the rare case that you receive a damaged or defective item, please contact us immediately with photos. We will arrange a replacement or refund as per our policy.
Customization and Gifting
No, Currently we Do not Offer Customisations.
Absolutely! We provide complimentary gift wrapping for all orders.
Yes, you can add a personalized note while placing your order, and we’ll include it with the packaging.
Product Care and Maintenance
Store your jewellery in a dry place, avoid exposure to moisture, and clean it gently with a soft cloth. Visit our “Jewellery Care” page for more tips.
Sterling silver may tarnish over time due to exposure to air and moisture. However, proper care and cleaning can restore its shine easily. Visit our “Jewellery Care” page for more tips.
Payment and Security
We accept credit/debit cards, net banking, UPI, wallets, and Cash on Delivery (COD).
Yes, we use encrypted and secure payment gateways to protect your data.