Eligibility for Return And Refund Policy
Damaged or Defective Products:
1.If the item received is damaged, defective, or not as described, you are eligible for a refund or replacement.
2.Claims must be initiated within 7 days of receiving the product.
Incorrect Product Delivered
1.If the wrong item is delivered, we will arrange for a replacement or issue a refund upon return of the incorrect product.
Non-Refundable Items:
1.Customized or personalized jewelry.
2.Items purchased during final sales or clearance events. Return Condition:
3.The item must be unused, in its original packaging, and accompanied by proof of purchase with Tag
How to Request a Refund
Step 1: Contact our customer support team at support@silverpearl.in or call us at 7506178055 within 7 days of receiving your order.
Step 2: Provide your order details, reason for return, and any necessary photos (for damaged or defective items).
Step 3: upload a photo Step 4: Upon approval, we will provide a return shipping label or arrange for pickup.
Refund Processing
Refunds will be processed within 7-10 business days after the returned item is received and inspected.
The refund will be issued to the original payment method used during purchase.
Shipping Charges
Shipping charges are non-refundable unless the return is due to a mistake on our part (e.g., defective product, incorrect item).
Exchanges
If you prefer, we can process an exchange instead of a refund. Exchanges are subject to availability.
Contact Us
If you have any questions about our refund policy, feel free to contact us:
Email: support@silverpearl.in
Phone: +91 7506178055